PRACTICAL - 2, Linen & Uniform Control and Exchange Procedure

 Subject Name: Accommodation Operations-I

Subject Code: BHCT 257

Practical: Linen & Uniform Control And Exchange Procedure

Week: 4th  

Objective: Students will be able to know about the Linen & uniform control and Exchange procedure.

LINEN EXCHANGE PROCEDURE

Room linen

1. Soiled room linen is sent directly from the floor or via linen room.
2. Physically count each soiled items on the floor, and enter the figure into the room linen control sheet.
3. Send the 2nd copy and 3RD copy of the linen sheet with the floor houseman along with the hamper of soil linen to the laundry or linen room.
4.  Alternatively, the floor supervisor will send the linen through a linen chute which lands at the laundry floor
5. The laundry or linen supervisor where applicable recounts the soiled linen in the presence of the floor representative and verifies the quantities in the room linen control sheet. The concerned supervisor then stamped” received” after the tally and returns the 2nd copy. While the 3rd copy will be retained with her.
6. The linen supervisor issues fresh linens on a one to one basis.

Restaurant linen

1. Check the soil linens that received for damages.
2. Count every item and tally with food and Beverages linen exchange foam.
3. Enter the figure into the linen exchange register for food and beverage outlet.
4. Issue the same number of linens on one to one basis, and enter the figure in the linen exchange register.
5. Forward the soiled linen to the laundry for washing after physically counting each item in front of the laundry supervisor.
6. Tally fresh restaurant linen from the laundry against the linen exchange register.

Discard linen

An important part of the linen keeping is the use of discard linen. Discard linens are ones that cannot be used in the operation anymore. Discard occurs due to the irretrievable stains, tears, and discoloration, etc. The discard linens maybe use in the following ways:

• ·          As cleaning clothes.
• ·         For covering furniture.
• ·         To wrap carpets kept in the storage.
• ·         To store long-stored uniform.

 

Uniforms

New employees are issued uniform authorized by the personal department. Employees are measured for size and given standard uniforms like dungarees stewarding trousers. Etc. or tailor-made for a specific style.  Once issued the employee keeps his uniform in the locker room, provided. , by the hotel separately for men and women.

Uniform exchange procedure

• ·         Ensure that the staff has arrived in a stipulated time.
• ·         Check the uniforms for damages.
• ·         Issue fresh uniform for one to one basis ensuring that the uniform is of the correct size.

 

Linen control- procedures and records

Linen control is carried out in three phases:

1.  Routine checking of linen for appearance and hygiene standards:

The executive housekeeper must emphasize the inspection of fresh and soiled linen not only by the linen room staff but also by other staff handling linen. Stringent checking should be carried out by the linen room staff.

2. Quantity control of the daily flow of linen stock/ linen exchange procedure:

This is the quantity control of linen sent from the floors and departments to the linen room for dispatch to the laundry. To maintain an initial record of the par stock of linen in each department and on each floor and also of any a subsequent increase in the quantity of linen, an indent is made by the floor supervisor and the department in charge.

3. Proper linen exchange procedures are essential in the control of linen. The linen room entry book acts as a control tool. This contains daily records of the soiled linen brought to the linen room from the various floors and departments as well as the amount of soiled linen sent to the laundry.

 

Stocktaking- Procedures and records.

Stocktaking of linen is the physical verification of the stocks of all linen items at all points in the cycle. It is carried out at periodic intervals or at the time of the closing of books for evaluation purposes. Accurate recording of entries is important during stock taking. The physical counting is done in every three months and is known as a quarterly inventory. First, all items- including discards- are segregated and grouped. Then items in circulation and items kept in the store are counted up separately and the totals are added together. The discards are stamped ‘condemned’ and set aside. Now the counted total should tally with the last inventory figure plus the issued items received after that.

Proper Documentation of Linen

The master inventory control sheet helps the executive housekeeper analyze the results of the physical inventory. By subtracting the counted total for each linen article from the expected quantity corresponding, the executive housekeeper can accurately determine the number lost.

The completed master inventory control sheet should be submitted along with the linen discard record to the general manager. The general manager will then verify and initial the report before transferring it to the accounts department.

Linen Indent Form Floor/ Department…………..                                               Sl. No……………. Purpose Of Indent……………                                              Date………………
Linen Article	Amount	Remarks
Signature of floor/ department in- charge……………….

Linen article	1st floor	2nd floor	bar	Coffee shop	Rest. A	Kitchen	Staff	Total Soiled Linen Recd	Total Soiled Linen Delivered	Remarks

Room linen inventory form            Floor………………                        Date……………………..                                             Floor supervisor…………………………..
Room No.	B/S		P/S	N/S		M/P		B/T	H/T	F/T
	Single	Double		Single	Double	Single	Double
101
102
Total stock on floor………………….   Grand total…………………….

Linen inventory statement
Linen Item	Rate	Actual requirement	Un-issued linen in hand	Previous month’s stock in hand	Present stock in hand	No. of condemned pieces	No. of missing pieces	Remarks
Signature of Executive Housekeeper…………………….

ISSUING AND EXCHANGE OF UNIFORMS

 

Issuing Uniforms to New Employees

Uniforms are issued against a specific authorization letter received from the personnel department. The employee is required to sign for his or her particular uniform. A uniform slip is also provided to the employee. The uniform is then issued from the linen room.

Uniform Issue Slip

Name of employee………………...   date……………………………………….. Token No………………………………   Date of joining…………………………… Designation……………………………     Department………………………………. Uniform……………………………….      No. of sets………………………………. Uniform issued on…………………….      Uniform issued to……………………….. ………………………………………..        ………………………………………….. Personnel Manager                                       Linen and uniform room supervisor   I accept the responsibility of the uniform/s issued to me. I understand that the uniform should not be taken out of the hotel premises. On leaving the organization, the uniform/s shall be duly returned to the uniform room.   ……………………………… Signature of the employee.

 

Issuing uniforms to regular employees

Uniforms are usually given to employees on a one-to-one basis, that is, one fresh uniform for a soiled one. On leaving the organization, an employee has to get a signature for uniform clearance from the linen room supervisor, failing which the last paycheque is withheld.

Uniform exchange procedure

• For regular employees, ensure that they have arrived for uniform exchange at the stipulated time.
• Check the uniform being returned for any damage.
• Issue a fresh uniform strictly on a one for one basis.
• Make out the uniform exchange slip in duplicate during an exchange.
• Damaged uniforms to be reported immediately.

Uniform Register
Date	Laundry No.	Time received at counter	Time cleared from counter	Remarks
Linen and uniform room supervisor………………………………………

Uniform Exchange Slip

Sl. No………….                  Date………………..                          Token No…………….        Coats………………..                                                Shirts……………………         Saris………………..                                                 Caps…………………….        Pants…………………                                               Blouses…………………

Linen and uniform room supervisor………….           Employee…………………

Video Links

1. https://youtu.be/y-5qBe9G-Fw

2. https://youtu.be/Iy14FPtY5HI

PPT

Practical 2 Linen and Unifo... by Deepak Chhikara